OMEGA is a company of the Swatch Group. It was founded in 1848. It was the first and only watch to be worn on the Moon. Has been the official timekeeper of the Olympics since 1932, starting with one man and a set of chronograph watches and is now 300 tonnes of equipment, OMEGA has a co-axial escapement which enables the watch to last longer with minimal wear and tear. An OMEGA planet ocean ultra-deep watch has gone the furthest depth in the ocean and James Bond has worn an OMEGA watch in the majority of movies.
OMEGA works with the Orbis International Flying Eye Hospital, which fights preventable blindness and vision loss around the world. OMEGA also has partnerships with Live Ocean and Yann Arthus-Bertrand’s GoodPlanet Foundation.
Job Scope
As an Assistant Boutique Manager, you need to support the Boutique Manager in driving sales and ensuring all operational targets are met and standards are followed and kept within the boutique. You will also contribute to the recruitment, development, and coaching of the Boutique Team, offering motivation, encouragement, and support to the team members. Maintaining and nurturing an ambassadorial level of customer service and ensuring this is delivered consistently in your Boutique. You will be required to deploy the Company's business plans and strategies and ensure the Boutique fulfils the brand guidelines set by HQ and is fully compliant with all Company policies and procedures.
Job Responsibilities
Boutique Sales and Operation
- Support the Boutique Manager in achieving sales targets.
- Meeting all operational targets set or required. Setting targets in line with Company expectations across your Boutique and managing your team to ensure they are exceeded.
- Assist the Boutique Manager in discussing and agreeing on the team's objectives, tracking their goals and building these into their personal development plans.
- Establish and maintain strong and effective relationships with your team.
- Establish and maintain strong and effective relationships with all Head Office departments.
- Holding regular team briefs to discuss targets, strategies, plans, events, to align business needs and opportunities.
- Ensuring our products are correctly merchandised and in line with company guidelines, as well as ensuring the correct visuals are in place.
- Ensuring replenishment is correct and regular.
- Inventory management and correct stock maintenance.
- Ensuring that your boutique is staffed correctly and maintaining the boutique rota.
Team Management
- Deliver a winning team, with a huge team emphasis and empower the workforce to unleash their passion for OMEGA and to help realise their full potential.
- Engage, energise and enable the sales teams to deliver against all personal, and Boutique, objectives and targets.
- Coaching the teams to be the best they can be and to continually strive to set the benchmark for customer service and the in-store experience.
- Support the Boutique Manager during performance reviews with the team and carry out all one-to-ones and appraisals.
- Ensure all teams are fully aware and trained on all IT aspects of the business (tills, back office, ordering and transferring if stock etc.)
- Work to achieve clear and effective communication at all times.
Professional requirements
- Excellent sales management skills
- Excellent negotiation skills.
- Good business acumen.
- Able to work on own initiative.
- Able to coach, motivate, and lead a team.
- Strong collaborative and communication skills.
- Excellent 'people skills'.
- Good planning and organisational skills.
- Act as an owner - work with a sense of urgency and determination with the end result in mind and be answerable for results.
- Think above and beyond to help deliver results that exceed expectations
- Knowledge of the watch industry.
- First people management experience.
Languages
Good communication in English, both verbal and written. Able to communicate in other language, i.e. Mandarin and Arabic will be added advantage.
